Where do we ship?
We currently ship to the 5 Boroughs of NY, Jersey City & Hoboken from our Online Store. For Delivery outside of these areas, please contact our physical store directly.
We can also deliver any item to our Store Location for you. Items must be picked up within 1 week and our 15 Day return policy will be active from the moment the items are dropped at the Store. A storage fee of $50 a will be charged weekly for any items not picked up within 1 week.
When do we ship?
We will ship your furniture as soon as we receive it to our warehouse or right away if it is already in our warehouse. If your furniture is 'In-stock', expect the item to be delivered within 7-10 days.
If you have selected multiple items, expect the longest ETA of the chosen items as we ship all the items together.
For Floor Models, expect a lead time of within 2 weeks for Lead-Time for Local Delivery.
How do we ship your furniture?
Standard Shipping Fee: $179.00
Our delivery team will contact you directly to schedule a date of your convenience to deliver your furniture. Small packages shipped via FedEx / UPS do not require delivery appointments. Other things to note:
- Delivery will be made either by Delivery Truck (FedEx or UPS).
- Delivery will be made Monday to Saturday
- Our Standard Shipping is to the front door of your building.
- If you live in a house, this will be the front door of your house. If you live in an apartment, this will be the front door of your apartment complex.
- A signature must be provided to our Delivery Team upon Delivery. Failure to be present or have someone present on your behalf will result in a re-scheduling fee.
- We are unable to navigate stairs with our standard delivery equipment. If your building front door is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.
- If you would prefer to have our delivery team deliver your new furniture up stairs and/or inside your home please choose our White Glove Delivery option, which you can do by contacting our store directly.
Receiving Your Order
Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 24 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
15 Day Satisfaction Guarantee
We are confident that you will love your items from M Collection. But if you don't we will allow you to return your furniture within 15 Days with no-restocking fees.
Any items marked 'FINAL SALE' or 'FLOOR MODEL' are none returnable or refundable.
Returns to Our Warehouse in Original Packaging
Returns will only be accepted if the product is in its unused new condition. Products will need to be Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.
- Returns should be unused, unassembled and in the original condition and packaging complete with tags, instructions and inserts.
- Return shipping is your responsibility, thus for insurance reasons we advise that you use a service that offers tracking capabilities.
- Returning items that are purchased online will require shipment back to our main warehouse, located in Hillside, NJ.
- Please contact our Customer Service Team on 201-604-0073 to return any of items. We recommend you do this right away so you do not occur any re-stocking fees if the items are not returned within the 15 Day Satifaction Period.