Delivery & Shipping
Where do we ship?
We currently ship to the 5 Boroughs of NY, Jersey City & Hoboken from our Online Store. For Delivery outside of these areas, please contact our store directly.
We can also deliver any item to our Store Location, Soho sister store and Warehouse in NJ. Items must be picked up within 1 week and our 15 Day return policy will be active from the moment the items are dropped at the Store. A storage fee of $50 a will be charged weekly for any items not picked up within 1 week.
When do we ship?
We will ship your furniture as soon as we receive it to our warehouse or right away if it is already in our warehouse. If your furniture is 'In-stock', expect the item to be delivered within 7-10 days.
If you have selected multiple items, expect the longest ETA of the chosen items as we ship all the items together.
For Floor Models, expect a lead time of within 2 weeks for Local Delivery.
How do we ship your furniture?
Drop Ship to first entrance: $175.00 / $25 for each additional item.
White Glove Delivery: $199 / $50 for each additional item.
Our delivery team will contact you directly to schedule a date of your convenience to deliver your furniture. Small packages shipped via FedEx / UPS do not require delivery appointments. Other things to note:
Delivery will be made by Delivery Truck or FedEx or UPS (smaller items with drop ship delivery).
Delivery will be made Monday to Saturday
White Glove Delivery includes: Placement in the room of choice, unpacking, garbage removal, and assembly.
Our Drop Ship to first entrance is to the front door of your building.
If you live in a house, this will be the front door of your house. If you live in an apartment, this will be the front door of your apartment complex.
A signature must be provided to our Delivery Team upon Delivery. Failure to be present or have someone present on your behalf will result in a re-scheduling fee.
We are unable to navigate stairs with our standard delivery equipment. If your building front door is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.
If you would prefer to have our delivery team deliver your new furniture up stairs and/or inside your home please choose our White Glove Delivery option.
Receiving Your Order
Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 24 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
Returns & Exchanges
At M Collection we are committed to customer satisfaction. We take pride in the quality of our products and will do our best to ensure every purchase is a positive experience.
All returns require pre-authorization, so please contact us at email@example.com or call us at 646 262-5266 to receive instructions prior to sending back your merchandise.
If you are not happy with your purchase, we will gladly provide you with a refund under the following conditions:
For online purchases, you may return your item(s) within fifteen (15) days of receipt for a refund of the purchase price excluding shipping and handling costs.
Returns must be unused, unassembled and in the original condition and packaging complete with tags, instructions and inserts.
Returning items that are purchased online will require shipment back to our main warehouse, located in Hillside NJ, USA.
Return shipping is your responsibility, thus for insurance reasons we advise that you use a service that offers tracking capabilities.
A copy of your receipt, proof of purchase must be included with the item(s) you are returning.
All custom upholstery, is made just for you therefore is non-refundable and cannot be changed, returned or cancelled.
Rugs may be returned in the original packaging within thirty (30) days of purchase for a full refund or exchange provided the rug does not show any signs of use at the discretion of M Collection.
If any furniture has been assembled and not in its original packaging, store terms & conditions will apply. Please contact our store for any questions.
Once the return is received and inspected, you will be refunded the purchase price of the item(s) in the same form in which you paid for it. Please allow 1-2 weeks for processing.
M Collection Stores
Depending on whether you purchase custom upholstery or in-stock items the terms & conditions can vary. A design consultant will always talk you through the terms & conditions and you will be prompted to sign before purchasing.
Accessories can be returned within 14 days with proof of purchase and must be in unused and brand new condition including any tags.
Any items marked 'FINAL SALE' or 'FLOOR MODEL' are none returnable or refundable.
Customers are responsible for ensuring the furniture purchased fits into their premises (doorways, elevators, stairwells etc.).
Return and exchange policy will apply after inspection of merchandise to determine salability and at the discretion of M Collection.
Any merchandise received damaged must be reported within 48 hours.
Product availability is subject to change without notice.
Shipping, delivery and assembly charges are nonrefundable.
Unclaimed products after thirty (30) days following notification from the store or warehouse will be returned to stock. The customer will be entitled to a gift card equal to the amount originally paid on the invoice less storage fees.